Welcome to Apna Cheese. By placing an order through our website, WhatsApp, or any official sales channel, you agree to the terms and conditions mentioned below.

Payment Method

Customers can pay for their orders through Cash on Delivery (COD) or any available online payment method.

If an order is placed through debit card, credit card, bank transfer, or any online payment option, the payment may be reviewed for security purposes. Orders will only be processed after payment confirmation. If payment verification fails, the order may be cancelled.

Order Confirmation

After placing an order, customers must provide an active phone number and correct delivery details. Our team may contact the customer to confirm the order before processing.

An order is considered confirmed once our team verifies the details and starts processing it.

Delivery Process

Apna Cheese aims to deliver orders as quickly and safely as possible. Delivery time may vary depending on the customer’s location, product availability, order volume, and delivery conditions.

For order-related support, customers can contact us at:

Phone / WhatsApp: 0300 8626263

Order Cancellation

Customers can cancel their order before it is processed. Once the order has been confirmed and processing has started, cancellation may not be possible.

If you want to cancel an order, please contact our support team as soon as possible.

Product Availability

All orders are subject to product availability. If any product is out of stock, our team may contact the customer to offer an alternative product, adjusted order, or cancellation.

Pricing

All prices shown on the website are listed in Pakistani Rupees. Apna Cheese reserves the right to update product prices, offers, and availability without prior notice.

We try our best to keep all product information accurate, but minor differences in packaging, appearance, or product presentation may occur.

Minimum Order and Delivery Charges

There is no strict minimum order requirement. However, delivery charges may apply depending on order value, city, and delivery area.

If any free delivery offer is available, it will be applied according to the terms mentioned on the website or promotional campaign.

Replacement Policy

At Apna Cheese, customer satisfaction is important to us. If a customer receives a damaged, incorrect, expired, or opened product, they can contact our support team for assistance.

Replacement requests must be shared within 24 hours of purchase or delivery.

To process a replacement request, customers may be asked to provide:

Order details
Clear product images or video
Purchase proof or order confirmation
Reason for replacement

Replacement approval depends on the condition of the product and the nature of the complaint.

Non-Replaceable Items

Due to hygiene and food safety reasons, products cannot be replaced if they have been opened, used, mishandled, melted, damaged after delivery, or stored incorrectly by the customer.

Frozen and dairy products should be stored properly after delivery. Apna Cheese will not be responsible for damage caused by improper storage after the order has been received.

Complaint Mechanism

If there is any issue related to order changes, delivery delays, product condition, cancellation, or replacement, customers should contact our support team.

We aim to review and respond to complaints as soon as possible, preferably within 24 hours.

For complaints, contact:

Phone / WhatsApp: 0300 8626263

Order Delays

Sometimes delivery may be delayed due to reasons beyond our control, such as weather conditions, traffic issues, road closures, political situations, public holidays, courier delays, or other unexpected circumstances.

In case of a major delay, our team will try to inform the customer in advance.

Customer Responsibility

Customers are responsible for providing accurate name, phone number, address, and delivery details.

Apna Cheese will not be responsible for failed or delayed deliveries caused by incorrect contact information, unavailable customers, or wrong addresses.

Online Payment

Online payment orders are processed after payment confirmation. In some cases, additional verification may be required for security reasons.

If an online payment is not verified or fails during processing, the order may be cancelled or placed on hold until the issue is resolved.

Website Use

Customers agree not to misuse the website, copy website content without permission, attempt unauthorized access, or use the website for any illegal or harmful activity.

Apna Cheese reserves the right to restrict access, cancel orders, or refuse service in case of suspicious, fraudulent, or abusive activity.

Contact Us

For questions, complaints, order support, or assistance, please contact us:

Phone / WhatsApp: 0300 8626263
Email: info@apnacheese.com