At Apna Cheese, we care about the quality and freshness of every product we deliver. If there is any issue with your order, we’re here to help and make things right as quickly as possible.
If you receive a damaged, incorrect, defective, or spoiled product, please contact us within 24 hours of receiving your order. Our team will review your request according to our return and exchange policy.
To help us resolve the issue faster, kindly share your order number along with clear pictures of the product (if needed) and a short explanation of the problem.
Please note that return or exchange requests made after 24 hours may not be accepted. Products should be kept in proper condition and original packaging where applicable. Since we deal with food and dairy items, opened or partially used products may not qualify for return unless there is a genuine quality issue.
After reviewing your complaint, our team may offer a replacement product or a refund depending on the nature of the issue.
Refund approval and processing time can vary based on the order and payment method used.
Some situations may not be eligible for return or refund, including:
- Change of mind after purchase
- Improper storage after delivery
- Products consumed or heavily used
- Requests reported after the allowed time period
Customer satisfaction is very important to us, and we always try our best to provide a smooth shopping experience.
For any return, exchange, or refund assistance, feel free to contact our support team:
📞 0300 8626263