At Apna Cheese, we aim to deliver fresh and quality food products with safe packaging and timely service. Our products include cheese, frozen items, desi ghee, honey, and other food items, so every order is handled with proper care.

Order Processing

Once an order is placed, our team reviews the product availability, customer details, and delivery location before processing the order.

Orders are processed during our working hours:

Monday to Friday: 9:00 AM – 8:00 PM
Saturday: 10:00 AM – 4:00 PM

Orders placed after working hours, on Sundays, or public holidays may be processed on the next working day.

Delivery Locations

Apna Cheese delivers to the available locations where we currently operate. Customers are requested to select or confirm their delivery location from the available location options at checkout.

For any location-related confirmation, customers can contact our support team before placing an order.

Delivery Charges

Delivery charges may vary depending on the order value and delivery location.

Apna Cheese currently offers Free Delivery on Orders of Rs. 10000, as shown on the website.

Delivery Time

We try our best to deliver every order as quickly as possible. Delivery time may vary depending on product availability, order volume, customer location, weather conditions, traffic, or any unexpected situation.

Fresh & Frozen Product Handling

Since Apna Cheese deals in dairy and frozen food products, customers are requested to receive their order on time and store the products properly after delivery.

Apna Cheese will not be responsible for product quality issues caused by improper storage after the order has been delivered.

Incorrect or Incomplete Address

Customers must provide correct name, phone number, and delivery address while placing an order.

If the customer provides incorrect details, is unavailable, or does not answer the phone during delivery, the order may be delayed or cancelled.

Damaged or Incorrect Product

If you receive a damaged, incorrect, expired, or opened product, please contact our support team within 24 hours of delivery. The website also mentions returns within 24 hours, subject to terms.

Customers may be asked to share order details, product pictures or video, and purchase proof for review.

Contact for Delivery Support

For shipping or order-related support, customers can contact us at:

Phone / WhatsApp: 0300 8626263
Email: info@apnacheese.com